Intelligent conversation operations
The document checklist before pickup, the return reminder, the Salik and fine pass-through and the deposit release — to a renter who booked on a comparison site and will be at the counter in an hour. Anything about the rental itself is utility; the weekend upgrade offer is marketing.
The category decides everything else: the price, whether it reaches somebody who opted out, and the criteria it is reviewed against.
| Message | Category | What that means |
|---|---|---|
| Bring your Emirates ID or passport, licence and a card for the deposit | Utility | About the booking. The renter who turns up without an IDP on a tourist licence is the most common failed pickup, and this message is what prevents it. |
| Your rental ends tomorrow at 10:00 — extend, or confirm the return | Utility | The extend button is a paid extension, not a promotion — it is about the contract in force. Every late return you avoid is a car that is where the next booking expects it. |
| Salik / Darb tolls and a fine of {{amount}} recorded during your rental | Utility | The pass-through that arrives three weeks later is the dispute every rental company knows. Sent as a template with the date, plate and amount, it lands as fact rather than as an argument. |
| Upgrade to an SUV this weekend, monthly lease offer, loyalty rate | Marketing | Opted-in renters only. A leasing pitch to somebody who rented once for a wedding weekend is the message that gets a business number reported. |
A traffic fine or a Salik charge reaches the rental company two to four weeks after the car came back, and the renter has not messaged since the return. The 24-hour window is shut, so the notice cannot be free text — it has to be a utility template, approved before the season, with the date, location, plate and amount as variables and the evidence link attached. Companies that discover this in July send the notice by email, get no reply, and charge the card; the renter's first contact is a chargeback. Zanii holds the template ready, sends it against the booking, and keeps the delivery receipt, so the sequence — notified, read, charged — is on record when the bank asks.
Hi {{1}}, your {{2}} (plate {{3}}) is due back at {{4}} on {{5}}. Fuel level as received, please. Tap Extend to keep it longer or Confirm if you're on schedule.
Category: Utility
The double braces are variables WhatsApp fills per recipient. Meta rejects a template whose numbering has gaps, and Zanii catches that before you submit it.